Terms & Conditions

By using our website, you agree to be bound by Exmoor Distillery Ltd terms & conditions, as stated below.

Free Delivery Over £50:

Free mainland UK delivery over £50 applies only to England, Wales and Scotland.

Contract for the Supply of Products or Services

The display of goods on the Exmoor Distillery Ltd website amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and Exmoor Distillery Ltd unless, and until, an email is sent by Exmoor Distillery Ltd to you confirming that your order has been accepted and payment has been successfully made.

This confirmation e-mail amounts to an acceptance by Exmoor Distillery Ltd of your offer to buy goods or services from Exmoor Distillery Ltd and this acceptance is effective regardless of whether or not you receive the e-mail.

Exmoor Distillery Ltd is free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself.

Price and availability information is subject to change without notice.

Site Information

Exmoor Distillery Ltd is providing this website and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. Exmoor Distillery Ltd disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Exmoor Distillery Ltd does not represent or warrant that the information accessible via this site is accurate, complete or current.

Processing of orders

Credit cards are debited before items are shipped or before services are activated by Exmoor Distillery Ltd.

Limitation of Liability

Except as specifically stated on this site, neither Exmoor Distillery Ltd nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. We will liaise with relevant payment providers and authorities should such illegal acts occur on our site.

Returns & Refunds Policy

Reasons for returning/Refusing your goods

Please click here for our “Online delivery and returns policy”

Distillery Tours Terms & Conditions

Children under the age of 8 are not permitted on tours. Those aged between 8 and 17 must be accompanied by an adult at all times and will not be allowed to participate in the tasting session. If you need to cancel a tour booking, please do so with reasonable notice.

Mobile Terms of Service

Exmoor Distillery

Last updated: Dec. 18, 2023

The Exmoor Distillery mobile message service (the “Service”) is operated by Exmoor Distillery (“Exmoor Distillery”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Exmoor Distillery’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Exmoor Distillery through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialling system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Exmoor Distillery. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Exmoor or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Exmoor Distillery mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Exmoor or email sales@exmoordistillery.co.uk.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honouring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Changes in Terms

Exmoor Distillery Ltd reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Exmoor Distillery Ltd website.